SHIPPING / SUPPORT FAQs
$7 Flat fee shipping on ALL orders.
Yes that's right all you will pay is $7 for shipping!
(includes wholesale orders dispatched by standard courier services, *excludes commercial large volume orders that are palletised and require the use of services such as Mainfreight or similar)
No we don't have secret deals with the couriers we are simply absorbing the stress so you don't have to.
Pay only one $7 fee regardless of qty nationwide including rural when checking out.
We use NZpost/courierpost for the bulk of our freight, but have access to all the major reputable providers nationwide.
Your items will be tracked & you will be emailed tracking information on dispatch so you know where your order is and are in control.
We have systems to stand by deliveries and will make sure you recieve your items in good condition!
If for any reason there is an issue, we make sure it's put right!
No stress, No hassle!
Refer to our full shipping T&C's here
We take care to package items well and protect them as much as possible, if you happen to receive your item damaged in transit, please let us know within 24hours with any relevant photos and please retain the packaging.
if you have any questions or concerns please feel free to contact us.
best times are between 8.30am and 5pm Mon to Fri.
But we do our best to respond outside these times where possible.
All our contact details are at the bottom of page
or on our CONTACT PAGE
PICKING UP YOUR ORDER
Because we are a small family business, and are workshop based.
we don't have a retail shop or showroom.
And while we are always more than happy for you to pop in to discuss an order or ideas for a product, we don't have a retail space as such to browse product, and only have minimal samples on hand.
We are always happy to arrange for urgent pick ups on time sensitive items. or Pick ups of larger items. Just get in touch so we can make a time or arrangement to suit.
We offer this service by appointment so we can manage the business and our time well, but also so we are able to give you our full attention when you do visit.
We love catching up with our customers, and many over the years have become good friends and we enjoy the chats and visits.
The appointment system just helps us to manage this well and give you our best service.
As we are it... we do the admin, the cleaning, the paperwork, the making, the designing, the packing, the maintenance and everything in between it can get very busy in our neck of the woods.
We do ask if you make an appointment that you try to keep it.
We completely understand things pop up and that means juggling and are happy to work around things. But if you are un-able to make the time, please let us know and we can organise an alternative for you.
Our normal available hours are 8.30am-5pm Monday to Fri
outside this on a case-by-case basis, as needs be.
Weekends we monitor our messaging and do our best to reply, but we generally try to keep the weekends clear for chores / more work/ and family.
Sunday especially is our day out, working really hard long hours we put this aside to focus on family.
It's about finding the right balance, being there for our customers and going the extra mile where we can. While still making sure that we balance time with the kids, and all the other things we have to take care of each day.
We appreciate your support and always happy to help
Tracy & Phill
OPENING HOURS
8.30am-5pm Monday - Friday
Available for visit or pickup by appointment.
