Because we are a small family business, and are workshop based.
we don't have a retail shop or showroom.
And while we are always more than happy for you to pop in to discuss an order or ideas for a product, we don't have a retail space as such to browse product, and only have minimal samples on hand.
We are always happy to arrange for urgent pick ups on time sensitive items. or Pick ups of larger items. Just get in touch so we can make a time or arrangement to suit.
We offer this service by appointment so we can manage the business and our time well, but also so we are able to give you our full attention when you do visit.
We love catching up with our customers, and many over the years have become good friends and we enjoy the chats and visits.
The appointment system just helps us to manage this well and give you our best service.
As we are it... we do the admin, the cleaning, the paperwork, the making, the designing, the packing, the maintenance and everything in between it can get very busy in our neck of the woods.
We do ask if you make an appointment that you try to keep it.
We completely understand things pop up and that means juggling and are happy to work around things. But if you are un-able to make the time, please let us know and we can organise an alternative for you.
Our normal available hours are 8.30am-5pm Monday to Fri
outside this on a case-by-case basis, as needs be.
Weekends we monitor our messaging and do our best to reply, but we generally try to keep the weekends clear for chores / more work/ and family.
Sunday especially is our day out, working really hard long hours we put this aside to focus on family.
It's about finding the right balance, being there for our customers and going the extra mile where we can. While still making sure that we balance time with the kids, and all the other things we have to take care of each day.
We appreciate your support and always happy to help
Tracy & Phill